Wasn't sure what to expect on our orthodontic journey but the staff here took the time to go over every detail. We were given detailed information - including great instructions for care and for what to expect going forward. The office staff, Dr. Jones (who goes by Dr. Pat) and the assistants in the back have been extremely nice and comforting throughout the whole experience. The office is very nice and kept clean. They have an interactive reward system which is a great incentive for taking extra special care of your teeth with braces. Even though we just began treatment a few months ago, the results are great so far! I'll be sure to update this review when our journey ends and we have our final results!